1. About us
1.1 Inviye is a trading name of Amina Technologies Limited, a company registered in England and Wales under company number 03656822. Our registered office is at Cirrus House, Glebe Road, Huntingdon, Cambridgeshire, UK, PE29 7DL. Our VAT number is 728 2595 09.
1.2 Our trading address is Cirrus House, Glebe Road, Huntingdon, Cambridgeshire, PE29 7DL. You can contact us at Sales@inviye.com or on +44 (0) 1480 400172. e
1.3 In these terms, "we", "us" and "our" mean Amina Technologies Limited trading as Inviye.
2. Definitions
2.1 "Consumer" means an individual buying wholly or mainly for purposes outside their trade, business, craft or profession.
2.2 "Business Customer" means anyone buying in the course of a trade, business, craft or profession, including installers, integrators, resellers and companies.
2.3 "You" means the Consumer or Business Customer placing the order.
2.4 "Goods" means the products we supply to you under the Contract, including any instalment or part of them.
2.5 "Custom Goods" means Goods made or adapted to your specification, such as special sizes, colours or finishes.
2.6 "Contract" means the contract between you and us for the sale of Goods, made under these terms.
2.7 "Website" means Inviye.com
2.8 Where a clause applies only to Consumers or only to Business Customers, it says so in its heading or first sentence. All other clauses apply to everyone.
3. Orders and the contract
3.1 These terms apply to every order placed through the Website or with us directly for Inviye Goods. For Business Customers, they apply instead of any terms you propose, including terms on your purchase order. They can only be varied in writing, signed by a director or the company secretary of Amina Technologies Limited.
3.2 Your order is an offer to buy. The Contract is formed when we email you to confirm dispatch. An automatic acknowledgement of your order is not acceptance.
3.3 Before you submit an order, the checkout lets you review your basket and correct any errors. Please check your order carefully, as we supply what you order.
3.4 We may decline an order, for example if an item is unavailable, there is a pricing error, or (for Business Customers) your account is overdue. If we decline after taking payment, we will refund you in full.
3.5 We keep a copy of these terms and send you your order details by email. The Contract is in English.
3.6 Business Customers only: telephone or email orders placed outside the Website must be confirmed in writing and marked "CONFIRMATION". Otherwise we are not responsible for duplicate dispatch. Business orders cannot be cancelled without our written agreement, and we may charge for any costs the cancellation causes us.
4. Prices, VAT and payment
4.1 The price is the price shown on the Website when you place your order, or the price in our written quote. Delivery charges are shown at checkout before you pay.
4.2 Prices shown to Consumers include VAT. Trade prices shown to Business Customers exclude VAT, which is added at the rate in force at the date of invoice. If the VAT rate changes between your order and dispatch, we will adjust the VAT you pay (Consumers can cancel instead if the total rises).
4.3 If we find the Website price is clearly wrong, we will contact you before accepting the order. You can then buy at the correct price or cancel for a full refund.
4.4 Payment for Website orders is taken in full at checkout by card. We do not store your full card details.
4.5 Business Customers only: we may offer a credit account after you complete our application form, and we may ask for trade references. We can refuse or withdraw credit at any time. Credit account invoices are due 30 days from the invoice date. We may ask for payment in advance for Custom Goods.
4.6 Business Customers only: we may charge interest on overdue sums at 4% a year above the Bank of England base rate, from the due date until paid. We may also suspend deliveries while an account is overdue. Where Goods are delivered in instalments, each is invoiced and payable separately. Time for payment is of the essence.
5. Delivery, risk and ownership
5.1 We will deliver to the address you give at checkout, within the timescale shown on the Website or in your order confirmation. If no timescale is given, we will deliver to Consumers within 30 days of the Contract being made.
5.2 Consumers: if we miss an agreed delivery date that was essential, or fail to deliver within 30 days, you can cancel and get a full refund.
5.3 Business Customers: delivery dates are estimates and time of delivery is not of the essence. This is particularly so for Custom Goods, which can be delayed by component supply. We are not liable for late delivery. Where we deliver in instalments, each instalment is a separate contract, and a problem with one does not entitle you to cancel the rest.
5.4 Any special delivery requirements must be agreed in writing before dispatch.
5.5 Risk passes to you when the Goods are delivered to you, or to someone you nominate. For Business Customers, this includes delivery to a carrier you arrange.
5.6 Consumers own the Goods once we have received payment in full.
5.7 Business Customers: ownership of the Goods stays with us until we have received full payment, in cleared funds, for them and for any other Goods we have supplied to you that are unpaid. Until then, you hold the Goods on our behalf, must keep them identifiable as ours, and must let us recover them if payment is overdue.
6. Installation
6.1 Inviye Goods are installed into walls or ceilings and finished with plaster or other surface coverings. Consumers can buy them, but they must be installed by a competent professional installer. Correct professional installation is needed for the Goods to perform properly and to qualify for the Inviye Limited Warranty.
6.2 You are responsible for making sure the Goods are installed by a competent professional installer, following our current installation instructions and using the protection or system settings those instructions specify.
6.3 We are not responsible for faults or damage caused by incorrect installation, unsuitable system design or failure to follow our instructions, unless the instructions we supplied were themselves incorrect. This does not affect a Consumer's statutory rights where the Goods themselves are faulty.
6.4 Business Customers buy Inviye Goods to install themselves, through their own employees, or through sub-contractors who have been trained to install Inviye Goods. You remain responsible for installation carried out by your employees and sub-contractors. You must not resell or supply the Goods to distributors, wholesalers or other resellers, or to anyone else for them to install.
7. Consumers: your right to cancel
7.1 If you are a Consumer buying online or at a distance, you can cancel the Contract within 14 days of the day you (or someone you nominate) receive the Goods, without giving a reason. For orders delivered in several parts, the 14 days run from delivery of the last part.
7.2 To cancel, tell us clearly before the 14 days end, by email to sales@inviye.com or in writing to our trading address. You can use the model cancellation form below, but you do not have to.
7.3 You must return the Goods within 14 days of telling us you are cancelling. You pay the cost of returning them.
7.4 We will refund the price and the standard delivery charge within 14 days of receiving the Goods back, or of you providing evidence you have sent them, whichever is sooner. If you chose a more expensive delivery option, we refund only the cost of our cheapest standard delivery. We refund using your original payment method.
7.5 You may handle the Goods as you would in a shop to check them. We may reduce your refund to reflect any loss in value caused by handling beyond that. Goods that have been installed, fixed in place or plastered over will usually have lost most or all of their value, so please check the Goods before installation.
7.6 The right to cancel does not apply to Custom Goods made to your specification or clearly personalised.
7.7 Your statutory rights for faulty Goods are separate from, and in addition to, this right to cancel (see clause 9).
Model cancellation form
To: Amina Technologies Limited (trading as Inviye), Cirrus House, Glebe Road, Huntingdon, Cambridgeshire, PE29 7DL, [VERIFY email]
I hereby give notice that I cancel my contract of sale of the following goods: [ ] Ordered on / received on: [ ] Name: [ ] Address: [ ] Signature (only if this form is sent on paper): [ ] Date: [ ]
8. Business Customers: returns, damage and shortages
8.1 Goods are not supplied on a sale or return basis. Correctly supplied Goods can only be returned with our prior agreement and a Return Material Authorisation (RMA) number, which you can request from sales@inviye.com. Returns must be sent carriage paid and the RMA number quoted on the parcel. Items arriving without one will be sent back at your cost.
8.2 Agreed returns must be unused, in "as new" condition and in resaleable packaging. They are subject to a restocking fee of 15% of the invoice value, or 25% if the packaging has been opened. Further charges may apply depending on condition. Goods showing signs of handling or installation will not be accepted.
8.3 Custom Goods cannot be returned for credit.
8.4 Goods shipped under a free delivery offer are subject to a delivery cost recovery charge if returned.
8.5 You must inspect the Goods on delivery. Tell us in writing of any damage in transit, shortage or incorrect items within 3 working days of delivery, and of non-delivery within 7 working days of the invoice date. Keep all packaging until we have assessed the claim. If you do not notify us in time, the Goods will be treated as delivered in full and undamaged.
8.6 Faulty Goods are handled under clause 9 and the Inviye Limited Warranty, not this clause.
9. Faulty Goods and warranty
9.1 Inviye Goods come with the Inviye Limited Warranty, available at [VERIFY link]. It sets out what is covered, for how long, and how to claim.
9.2 Consumers: the warranty is in addition to your legal rights, not instead of them. Under the Consumer Rights Act 2015, Goods must be as described, fit for purpose and of satisfactory quality. If they are not, you are entitled to a full refund if you tell us within 30 days of delivery; after that, to a repair or replacement, and if that fails, to a price reduction or refund. For detailed information, visit Citizens Advice or call 0808 223 1133.
9.3 Business Customers: we warrant that on delivery the Goods will conform to their specification and be free from defects in materials and workmanship, as set out in the Inviye Limited Warranty. Your remedy is repair, replacement or credit of the invoice value, at our choice. To the extent the law allows, this warranty replaces all other terms implied by statute or common law, including those under sections 13 to 15 of the Sale of Goods Act 1979.
9.4 To claim for a fault, contact us for an RMA number and give a description of the fault. Installed Goods must be returned with the plaster and any other surface coverings left in place, as we need these to test the Goods and identify the fault. Business Customers: we will not accept a fault claim for Goods returned with the plaster or coverings removed. Consumers: removing the plaster or coverings may prevent us from confirming the fault, which can affect how we deal with your claim. This does not affect your statutory rights.
9.5 Business Customers: we give no warranty that Custom Goods are suitable for the purpose you specified them for. You will hold us harmless from claims arising from our compliance with your specification.
9.6 Repairs outside warranty are carried out only after you accept our written quote. Goods sent to us for repair are at your risk while in transit.
10. Our liability
10.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of the terms implied by section 12 of the Sale of Goods Act 1979, or for anything else the law does not allow us to limit.
10.2 Consumers: we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable. We supply Goods for domestic and private use only, and are not liable to Consumers for loss of profit, business or business opportunity. Nothing in these terms affects your statutory rights.
10.3 Business Customers: we are not liable, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any loss of profit, revenue, business, goodwill or anticipated savings, or for any indirect or consequential loss.
10.4 Business Customers: our total liability arising under or in connection with a Contract is limited to the price paid for the Goods concerned. This includes liability arising from third-party claims.
10.5 Business Customers: we are not liable for defects caused by fair wear and tear, wilful damage, negligence, abnormal operating conditions, failure to follow our instructions, or alteration or repair without our written approval. We are not liable for any defect while the price of the Goods remains unpaid after the due date.
10.6 Business Customers: you will indemnify us against losses, costs and liabilities we incur beyond the limits in this clause, arising from your breach of these terms or your resale or installation of the Goods.
11. General
11.1 Events outside our control. We are not liable for delay or failure to perform caused by events outside our reasonable control. These include fire, flood, extreme weather, pandemic, war, terrorism, civil unrest, government action, industrial action, power failure, and shortages of materials, parts, labour or transport. We will tell you as soon as possible, and if the delay lasts more than 30 days, either of us may cancel the affected order and you will be refunded for Goods not delivered.
11.2 Your personal data. We use your personal data as set out in our privacy notice at *Matt to add link* in line with the UK GDPR and the Data Protection Act 2018.
11.3 Anti-bribery. Business Customers must comply with all applicable anti-bribery and anti-corruption laws, including the Bribery Act 2010, and must promptly report to us any request for an improper advantage received in connection with our Goods.
11.4 Changes to these terms. We may update these terms from time to time. The version on the Website when you place your order applies to that order.
11.5 Waiver. If we do not enforce a right straight away, or allow you extra time, we can still enforce it later, and it does not set a precedent for future orders.
11.6 Severability. If a court finds part of these terms invalid, the rest will continue to apply.
11.7 Transfer. We may transfer our rights and obligations to another organisation. You may not transfer yours without our written consent.
11.8 Third parties. Nobody other than you and us has any right to enforce these terms.
11.9 Entire agreement. For Business Customers, these terms and your order confirmation are the whole agreement between us about its subject matter.
11.10 Governing law and disputes. These terms are governed by the law of England and Wales. Business Customers submit to the exclusive jurisdiction of the courts of England and Wales. Consumers may bring proceedings in the courts of England and Wales, or, if you live in Scotland or Northern Ireland, in your local courts. If you have a complaint, please contact us first at sales@inviye.com so we can try to resolve it.
11.11 Contact. Inviye, Amina Technologies Limited, Cirrus House, Glebe Road, Huntingdon, Cambridgeshire, PE29 7DL. Telephone +44 (0) 1480 400172. Email sales@inviye.com.